Field Service Technician - Fresno, CA
Company: Fortive Corporation
Location: Fresno
Posted on: May 26, 2023
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Job Description:
ASP is a leading global provider of innovative sterilization and
disinfection solutions, and a pioneer of low-temperature hydrogen
peroxide sterilization technology.
ASP's mission is to protect patients during their most critical
moments. We support healthcare facilities in the fight to protect
patients against hospital acquired infections, which are a leading
cause of morbidity and mortality.
The company is a diverse team 17,000 strong, united by a dynamic,
inclusive culture and energized by limitless learning and growth.
We use the proven Fortive Business System (FBS) to accelerate our
positive impact.
Our teams are always leaning into the next challenge, imagining the
next breakthrough, and designing the next innovation. At ASP, we
believe in you! We believe in your potential - your ability to
learn, grow, and contribute in meaningful ways.
We believe in the power of great people working together to
innovate and solve problems no one could solve alone. We build
enduring partnerships with our customers and take on their
challenges and opportunities as our own. We protect patients during
their most critical moments by continuously advancing infection
prevention technologies that healthcare depends upon.
We are Advanced Sterilization Products!
This role is responsible for providing customer service solutions
related to installation and validation of new systems, planned and
corrective maintenance of installed systems, improving system
utilization, and supporting lifecycle management activities in
assigned accounts for all products distributed or supported by
Advanced Sterilization Products.
Under remote supervision, this position:
Partners with sales and clinical education field teams to deliver
high value business solutions that drive customer loyalty and
sustain ASP's install base.
Performs the installation, operation, planned maintenance, repair,
and modification of ASP systems within assigned territory.
Identifies cause(s), troubleshoots, and performs corrective action
as required.
Handles compliance and documentation requirements of primary
territory, including daily documenting performance and maintenance
records on equipment.
Works with leadership, customers and scheduling personnel to
schedule all work required for products serviced by the Company's
technical service division.
Devises project plans for the installation-planning phase of new
equipment.
Manages customer expectations and provides guidance on a regular
basis to ensure customer satisfaction.
Runs personal "trunk" inventory and completes required audits to
support thereof.
Provides inputs and suggestions for design improvement opportunity
related to efficiency, quality and/or reduce cost of operation.
Performs other work-related duties as assigned.
Education and experience:
High school or equivalent plus 3 years related experience,
including at least 1 year technical troubleshooting experience and
1 year customer service experience. Or 2 years post-secondary
technical education plus 1 year customer service experience.
Preferred post-secondary degree or certification in Mechanical,
Electronics, Electrical or other field.
Preferred 2 years customer support experience.
Preferred experience either in a field service environment, in
biomedical support in a hospital environment, or in a related
industry such as medical devices.
Preferred Microsoft A+ certification or equivalent computer
hardware certification.
Competencies:
Excellent mechanical troubleshooting, problem-solving and technical
learning proficiency.
Demonstrated ability to use and quickly learn office-based computer
programs such as Outlook, Excel and SalesForce for administrative
activities.
Demonstrated excellence in achieving top level customer
satisfaction.
Able to work as a part of a multi-functional work group,
demonstrating excellent verbal and written communication as well as
collaboration skills.
Demonstrated ability to autonomously prioritize schedule and
flexibly handle shifting priorities.
Driven to deliver results with persistence, as well as detail and
process orientation.
Preferred knowledge of Computer Networking, Electronics &
Electrical basics.
Preferred familiarity with test equipment.
Preferred basic understanding of business practices, processes, and
associated costs of managing a territory and parts inventory.
Additional requirements:
Willing to spend workday traveling to hospital/surgery center
environments.
Able to travel overnight locally, regionally, and nationally.
This position requires on-call responsibilities, including weekend
call coverage on a rotating basis.
While performing the responsibilities of this job, the employee is
required to talk and hear. The role often requires to sit and use
their hands and fingers, to handle or feel. It occasionally
requires to stand, walk, reach with arms and hands, climb or
balance, and to stoop and kneel. Vision abilities required by this
job include close vision. The role requires to be able to lift 80
pounds to a height of four (4) feet; operate company vehicles;
sitting/driving for long periods of time; excessive standing,
bending, and stooping; frequent air travel as needed up to 50% of
the time.
Valid driver's license and a driving record compliant with Company
policy.
Relocation over 50 miles away from job posting location must be
pre-approved by manager.
Fortive (http://www.fortive.com/) is a global family of more than
20 industry-leading industrial growth and technology companies,
united by a shared purpose: to make the world stronger, safer, and
more effective by providing essential technology for the people who
accelerate progress. Here, you get the excitement of a "startup"
with the stability and predictability of an organization strongly
grounded in its roots and with a proven track record of growth.
There's no limit to what you can learn, or the impact you can make:
for you, for us, for growth.
Come join our team at Advanced Sterilization Products (ASP) and be
part of a global leader in infection prevention solutions for the
healthcare industry. With advanced products, technologies, and
workflows for medical sterilization and disinfection, ASP is
dedicated to defending the lives of patients, families, healthcare
workers, providers, and communities. Add your talent to our
extraordinary team and help us in our mission to make healthcare
safer for everyone. ASP is based in Irvine, California with core
sites in Everett, Washington and Schaffhausen, Switzerland plus
many more offices around the world.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal
opportunity employers. We value and encourage diversity and solicit
applications from all qualified applicants without regard to race,
color, national origin, religion, sex, age, marital status,
disability, veteran status, sexual orientation, gender identity or
expression, or other characteristics protected by law. Fortive and
all Fortive Companies are also committed to providing reasonable
accommodations for applicants with disabilities. Individuals who
need a reasonable accommodation because of a disability for any
part of the employment process should ask to speak with a Human
Resources representative to request an accommodation.
National: The hourly range for this position is $21.39 - $39.71
This position is also eligible for bonus as part of the total
compensation package.
Base pay offered may vary depending on various factors, including,
but not limited to: job-related knowledge; skills; experience; and
other eligibility factors such as geographic location. The Total
Rewards package includes competitive base pay and an opportunity to
enroll in a variety of benefit programs, generally including health
insurance, flexible spending accounts, health savings accounts,
retirement savings plans, life and disability insurance programs,
and several programs that provide for both paid and unpaid time
away from work.
Keywords: Fortive Corporation, Fresno , Field Service Technician - Fresno, CA, IT / Software / Systems , Fresno, California
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