IT Helpdesk Support Technician - Fresno, CA

Company: R Systems, Inc.
Location: Fresno
Posted on: March 26, 2020

Job Description:

RESPONSIBILITIESDUTIES - Provide first point of support for all incoming requests with continuous coverage of incoming call queues. - Monitors and manages the performance, stability, and reliability of the applications and databases. - Documents each customer incident in a clear, concise, and understandable format. - Researches, resolves and documents customer calls that require follow-up. - Perform in technical lead role for the setup and installation of new hardware and operating systems. - Educates and trains customers on applications and technology. - Creates and maintains specific tables, queries, and reports in preventative maintenanceasset trackingaccounting software, as needed. - Monitor and manage the performance, stability and reliability of the databases. - Assists in developing technical manuals. - Treat all information and data within scope of position with appropriate confidentiality and security. - Ability to work in a team and collaborative environment - Able to bend, stoop and lift. Able to lift up to 25 pounds. EXPERIENCEKNOWLEDGE REQUIREMENTS - Customer service experience in a technical help desk environment providing technical support via phone, intranet, or direct face to face. - Preferred application andor technical support experience with relational databases in a healthcare environment. - Experience using Track-It (IT Help deskassesst management software) preferred - Capability to multi-task and prioritize responsibilities to meet deadlines - Work with all levels of management and staff - Exemplary human relations and communication skills - Good judgement and decision-making - Teamwork and collaboration - Associates degree-computer science, business or related IT field or related experience For more information, feel free to call Vivek 916-830-8522 R Systems Inc specialized IT Services Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 270012005 and ISO 90012008. Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth.

Keywords: R Systems, Inc., Fresno , IT Helpdesk Support Technician - Fresno, CA, IT / Software / Systems , Fresno, California