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Retail Automotive Client Trainer II - Central California Territory

Company: Cox Automotive
Location: Fresno
Posted on: January 13, 2019

Job Description:

Retail Automotive Client Trainer II - Central California Territory
**Candidates must live in the Central California Territory**
Dealertrack offers a comprehensive solution set that can help modernize often-overlooked trade-in, in-state, and out-of-state registration and title administration processes. Dealertrack RTS technologies transform your workflow and pay measurable dividends --- from your back office, to your showroom, and beyond. -- The Retail Automotive Client Trainer II will plan, coordinate, schedule and present training on Dealertrack RTS products using various delivery mechanisms, instructor lead webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients.-- -- The Retail Automotive Client Trainer II must be able to:

  • Communicate technical information to users in non-technical in clear terms,
  • Develop, produce and distribute training materials on-line and in written form;
  • Develop, evaluate, and assemble training classes, training materials, and handouts;
  • Provide follow-up support and further training assessment to users.
  • Perform monthly statistical analysis on clients--- utilization of Dealertrack services.
  • Develop a plan of action for accounts requiring additional support, training consultation services,
  • Consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations. -- Essential Functions:
    • Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal in primary product
    • Present additional product trainings for existing users in order to drive product utilization.----------------
    • Create eLearning training content.------------------
    • Administrative tasks; recording activities & maintaining current status of installation assignments.
    • Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.----------------------------------------------------------------------------------------------------------------------------------------------
    • Perform follow-up calls to customers.
    • Assess clients--- current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.
    • Work with Business Development Teams to help identify new product development.
    • Other Duties as Assigned.---- *Travel: 75% of the time (throughout Central California Territory) ----Required Qualifications--
      • High School Diploma/GED; Bachelor---s degree in related field or equivalent combination of education and experience--preferred
      • 2+ years experience with Automotive Retail, State DMV or technical training--
      • Must have:--
        • A valid driver---s license,----
        • Reliable form of transportation (car/truck) and----
        • Ability to travel.------
        • Extensive driving is required.-- Trips may include overnight stays and air travel.
        • Must be able to maintain engagement with client for long periods of time.--
        • Ability to learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation.--
        • Excellent verbal and written communication skills including technical ideas in simple language preferred.----
        • Ability to independently manage projects with a proven track record of managing multiple deliverables.--
        • Working knowledge of MS Word, Excel and PowerPoint, Salesforce, SharePoint----
        • Some computer setup and assembly experience required--
        • Must have the proven ability to write and chart process/workflow, reports, manuals and write papers that explain technical ideas in simple language.----Preferred Qualifications
          • Automotive retail experience, specifically in Finance & Insurance (F&I) or title and registration experience preferred
          • Experience delivering training using remote tools preferred
          • Experience with Wikis and Learning Management Systems and Knowledge base systems preferred
          • Excellent verbal and written communication skills including technical ideas in simple language preferred.
          • Experience delivering training using remote tool (ie: GotoMeeting, Skype, etc)

            Keywords: Cox Automotive, Fresno , Retail Automotive Client Trainer II - Central California Territory, Human Resources , Fresno, California

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