FresnoRecruiter
the smart solution for Fresno jobs

CSR: Wage Increase $11.50-$12.00/hr

Company: Alorica
Location: Fresno
Posted on: September 14, 2018

Job Description:

***New Wage Starting July 28th***

Starting at $11.50/hr in Training and move to $12.00/hr on Production!

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary



WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs


Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?


JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus


Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude


WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

About Alorica:



Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Fresno, CSR: Wage Increase $11.50-$12.00/hr, Human Resources, Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Human Resources Jobs


Independent Recruiter
Description: Company Description Speigner Staffing Recruiting Services, LLC is expanding and thriving in so many directions. That is why we are in need of independent recruiters nationwide to fulfill open orders (more...)
Company: Speigner Staffing and Recruiting Services
Location: Clovis
Posted on: 09/15/2018

Part Time Delivery Job - Earn up to $25/hr
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Modesto
Posted on: 09/12/2018

Company Recruiters
Description: Responsible for recruiting qualified people for our company. Must be able to work without
Company: Ameriplan
Location: Clovis
Posted on: 09/18/2018


2018-2770 - Talent Acquisition and Development Manager (H/F)
Description: Function : Support Functions/HR Employment Type : Regular Full-Time Job details : As part of the Business Unit HR leadership team, you contribute to and align with BU HR Strategy on the 3 main domains: (more...)
Company: Harris Moran
Location: Modesto
Posted on: 09/15/2018

CSR: Wage Increase $11.50-$12.00/hr
Description: CSR: Wage Increase 11.50- 12.00/hr New Wage Starting July 28th Starting at 11.50/hr in Training and move to 12.00/hr on Production GET TO KNOW ALORICA At Alorica, we only do one thing - make lives (more...)
Company: Alorica
Location: Clovis
Posted on: 09/15/2018

Field Recruiter
Description: Field Recruiter with unlimited potential in earnings and growth needed. br Admiral Security Services Inc. is searching for a field recruiter to join our team. We are looking for a motivated, proactive (more...)
Company: Admiral Security Services
Location: Modesto
Posted on: 09/18/2018

CSR: Wage Increase $11.50-$12.00/hr
Description: New Wage Starting July 28th br br Starting at 11.50/hr in Training and move to 12.00/hr on Production br br GET TO KNOW ALORICA br At Alorica, we only do one thing - make lives better, (more...)
Company: Alorica
Location: Clovis
Posted on: 09/16/2018

Virtual Recruiter
Description: Are you looking for a flexible opportunity Make your schedule around your life... We are seeking
Company: JMD Recruiting
Location: Turlock
Posted on: 09/18/2018

Company Recruiters 35k
Description: Responsible for recruiting qualified people for our company. Must be able to work without
Company: Ameriplan
Location: Visalia
Posted on: 09/15/2018

Medical Staffing Solutions, LLC is seeking for RN/RN-Labor and Delivery
Description: Modesto, CA is seeking L D-RN. The Staff Nurse SN II is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated time frame. The SN II provides (more...)
Company: Medical Staffing Solutions LLC
Location: Modesto
Posted on: 09/15/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds