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Store Manager

Company: Chico's FAS
Location: Fresno
Posted on: June 14, 2019

Job Description:

Store Manager Brand: Chico's Category: Store Manager Location: Shops at River Park, Fresno, CA POSITION OBJECTIVE: The Store Manager is primarily responsible for managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. FUNCTIONAL RESPONSIBILITIES:

  • Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensures weekly schedules are prepared to provide proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
  • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times.
  • Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
  • Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
  • Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise.
  • Manages the general operations of the store ensuring that the store is in working order and adequately supplied to ensure safe and efficient operations.
  • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.
  • Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.
  • Other duties as assigned/required. QUALIFICATIONS:
  • High School diploma or equivalent
  • 2+ years of retail management experience required
  • Excellent communication, verbal, and written skills
  • Proven excellent customer service skills with statistical track record in all areas of sales
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Established history in recruiting and retaining a quality sales and support staff
  • General knowledge of apparel products (i.e., fit and fabric)
  • Excellent leadership qualities, training and team building skills
  • Knowledge of administrative aspects of store operations
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
  • Ability to communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 lbs., hang / fold merchandise, climbing, reaching, and pushing / pulling

Keywords: Chico's FAS, Fresno , Store Manager, Hospitality & Tourism , Fresno, California

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