Retail Customer Experience Associate, Fresno Fashion Fair - Full Time
Company: Macys
Location: Fresno
Posted on: April 20, 2024
Job Description:
Are you ready to bring your amazing self to work? At Macy's,
Inc., we're on a mission to create a brighter future with bold
representation for all. This is our Mission Every One. We know that
each person here is unique. So we respect and invest in each
individual to create growth, pride and satisfaction. If we are able
to bring our whole selves to work, it translates into a more
abundant and wider array of ideas and energy for all to benefit
from. Our success will be built on amazing colleagues, working
together. Job Summary: As a Customer Experience Colleague, you will
prioritize the customer experience by selling to our customers in
the moment to service their needs. You will drive enterprise wide
cross-category selling across multiple selling platforms to deliver
sales goals, achieve sales growth, and enhance the shopping
experience by providing personalized service in all departments
This position exemplifies the Own Your Style service model and
requires a can-do attitude that goes above and beyond with a
personable and efficient approach when servicing the customer. You
will collaborate and build great partnerships with peers,
especially with At Your Service colleagues, and connect your
customer to a Personal Stylist when necessary. What we can offer
you:
- An inclusive, challenging, and refreshingly fun work
environment
- Empowerment to perform impactful work with tangible
results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial
literacy resources)
- Fully-Funded education benefits may include 100% of tuition,
books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer
opportunities What you will do:
- Provide an exceptional customer experience by selling
merchandise and meeting any need our customer may have whether its
in-store or through virtual selling.
- Leverage product knowledge and digital resources to increase
sales by educating customers in making the best product choices and
expanding their merchandise options
- Assist the customer in making the best product choices focusing
on size and fit in apparel areas
- Promote your services by leveraging company social media assets
and utilizing the sales promotion calendar to drive sales
- Develop and maintain relationships throughout the store in
order to problem-solve and create the best possible outcome for the
customer
- Communicate with the Sales and Customer Experience Manager and
provide daily customer feedback to create a better customer
experience
- Maintain department recovery standards, including selling floor
and fitting rooms
- Adhere to asset protection control and compliance procedures
Who you are:
- Focused on upholding Macy's dedication to fulfilling ideals of
diversity, inclusion and respect that our company aspires to
achieve, every day in every store and office, with every customer
and associate
- Flexible availability, including days, evenings, weekends and
holidays
- Ability to effectively communicate and present information to
customers, peers, and all levels of management
- Resourceful and able to adapt quickly to changing
priorities
- At least 1 year of selling or retail experience Essential
Physical Requirements :
- Prolonged periods of standing/walking around the store or
department
- Frequent use of computers and other technology, including
handheld electronic equipment
- Reaching, crouching, kneeling, stooping, color vision and
climbing ladders
- Lifting and moving items weighing up to 50 lbs. About Macy's
Now is an exciting time for a Macy's career as we continue to focus
on creating exciting and memorable experiences for every Macy's
customer, whether their journey starts online or in the store. Our
opportunities in Sales, Merchandise, Operations, Customer Service,
Warehouse, Marketing and other areas let you express your
creativity and commitment to excellence, grow your career and make
a difference to your Macy's colleagues and customers. Bring your
creativity, energy and ideas to the Macy's team - Apply Today! This
job description is not all-inclusive and may not apply to
colleagues covered by a collective bargaining agreement. Macy's
Inc. reserves the right to amend this job description at any time.
Macy's Inc. is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. STORES00 This position may
be eligible for performance-based incentives/bonuses. Benefits
include 401k, medical/vision/dental/life/disability insurance
options, PTO accruals, Holidays, and more. Eligibility requirements
may apply based on location, job level, classification, and length
of employment. Additional benefit details are available at .
Keywords: Macys, Fresno , Retail Customer Experience Associate, Fresno Fashion Fair - Full Time, Hospitality & Tourism , Fresno, California
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