Customer Service Specialist

Company: Hinderliter de Llamas & Associates
Location: Fresno
Posted on: May 22, 2023

Job Description:

Job DescriptionWe are seeking individuals who have a positive attitude, show professionalism, are self-driven and detail-oriented, with a dedication to providing high-quality customer service and accurate data entry for business owners. This position will be providing local tax collection and administration services for jurisdictions in multiple states. When you join us, you will be part of a carefully trained team who will be supported in developing excellent customer service skills. We are looking for people who will treat people like people, not objects, and who are willing to learn and improve.Company OverviewHdL Companies is a pioneer and leader of auditing, operations, and revenue solutions for public agencies with over 500 government agencies in 11 states and has recovered more than $3 billion in revenue for our clients. Founded by local government leaders, HdL maintains a unique government perspective and dedication to supporting clients, resulting in a 99.6% client retention rate since inception. HdL Companies is a fast-growing, progressive company offering competitive benefits, salary, and a great company culture.Core ValuesHdL team members individually and collectively aspire to the following core values:Deliver Excellence In Everything - We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.Do The Right Thing - We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.Foster Relationships - We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.Give Generously - We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.Enjoy The Journey - We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.Be Authentic, Grateful, and Humble - We are thankful for the success we have achieved individually and as a company and never take it for granted.Objectives of this RoleProvide excellent customer service to taxpayers, businesses, and the public, primarily via phone and email.Process and review tax returns, forms, applications, and payments daily.Notify, review and resolve outstanding taxpayer compliance issues.Thorough knowledge, interpretation, and application of the local tax and business license ordinances.Resolve revenue discrepancies through identification, explanation, and communication procedures.Positive attitude and outlook; respectful at all times.Ability to work effectively in teams.Skills and QualificationsStrong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.Excellent verbal and written communication skills and ability to manage a large call volume.Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.Proven high level of accuracy and review in data entry and analysis.Ability to work independently with strong organizational, decision-making, interpersonal and conflict-resolution skills.Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.Position Type/Expected Hours of WorkThis is a full-time position, and hours of work and days are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.BenefitsFull-time, stable positionEmployee Stock Ownership PlanOpportunity to participate in 401kMedical, Dental, Vision, Life/AD&D, LTD and Employee Assistance ProgramPaid time off for Vacation, Sick and HolidaysLearn more about our HdL ESOP at: https://www.hdlcompanies.com/about/careers PI216720839

Keywords: Hinderliter de Llamas & Associates, Fresno , Customer Service Specialist, Hospitality & Tourism , Fresno, California