Inside Sales and Customer Service Representative - Lead

Company: Jobot
Location: Fresno
Posted on: March 17, 2023

Job Description:

We are established at a national level and leading manufacturers of specialized equipment in the US. We are on the forefront of product innovation and evolution. When you are buying our product, it is meant to last.This Jobot Job is hosted by: Beau PenningtonAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $22 - $25 per hourA bit about us:We are established at a national level and leading manufacturers of specialized equipment in the US. We are on the forefront of product innovation and evolution. When you are buying our product, it is meant to last.Why join us?

• Position reports to the Site Manager/Plant Manager
• This is a key role in supporting our leadership team
• Work/life balance
• Excellent benefits including retirement match
• Celebrating 20+ years of excellence
• Strong leadership and visible to the executive leadership team
• Recently created position due to growthJob Details
  • Maintain a safe, organized, and clean work environment at all times.
  • Manage the team of inside sales and customer service.
  • Coordinate and manage sales contracts, after-sales service, and product quality standards.
  • Ensure the proper use of sales tools and programs (CRM, ERP, BI) for data security.
  • Put in place Cross-train/ Pay scale/ skills for all the team
  • Manage on a daily basis all the pipe of requests coming to us: web requests, phone calls, emails from customers, subsidies, rep group, sales team. Making sure that all requests are taken care of in a timely manner, follow up for customer satisfaction
    • Propose upgrades, updates, and definition of sales strategy, pricing and marketing.
    • Provide coordination between this department and other departments of the company.
    • Manage projects related to sales activity.
    • Oversee the department's compliance with processes defined by the group.
    • Provide technical support, training, troubleshooting and assistance to internal and external stakeholders in support of sales and marketing, production and product development.
      • Continuously review, update and maintain consistent improvement by proposing and implementing actions needed to maintain the highest level of quality of sales services.
        • Optimize the productivity of the inside sales and customer service team.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Fresno , Inside Sales and Customer Service Representative - Lead, Hospitality & Tourism , Fresno, California