Customer Service Representative (Part-time)
Company: Ashley Furniture
Posted on: November 24, 2022
The Customer Service Representative provides exceptional
customer care and helps to exceed customer expectations daily. This
position performs daily sales order entry and payment processing,
undertakes the store's administration functions and provides
clerical support to store accounting functions that all help to
create an easy, enjoyable guest shopping experience that generates
new and repeat business.
- Provide an outstanding service experience for every HomeStore
customer and guest. Maintain a welcoming, professional visible
presence at the front desk; engage with guests, ensuring they are
always treated in a cordial, respectful manner in a way that
represents the Company brand image.
- Handle customer issues directed to the store, over the phone and
in person; take detailed notes and execute steps needed for
resolution in a positive, professional and helpful way.
- Respond to customer's inquiries regarding sales, billing and
delivery; call customers to confirm and schedule deliveries;
partner with the sales team to meet and exceed customers' service
expectations professionally and with respect.
- Process sales orders accurately and efficiently. Follow cash
handling procedures. Assist customers with the credit application
process and financing arrangements as needed. Maintain sales
- Assist with store opening and closing procedures including cash
balancing and daily checklists.
- Provide clerical support for store administration and accounting
functions. Handle telephone traffic and route calls using
professional paging methods. Assist in the completion of daily
sales and other store reports.
- Assist with inventory and loss prevention processes. Participate
in the bi-annual inventory process.
- Demonstrate the Company's Core and Growth Values in the
performance of all job function.
_We are an equal opportunity employer and provide a drug free
working environment. While Ashley appreciates the interest of all
candidates, only those meeting specific position requirements may
be contacted. Principals only._
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
* Employee discount
* Paid training
* 8 hour shift
* High school or equivalent (Preferred)
* Retail Customer service: 1 year (Preferred)
Work Location: One location%58047475%
Keywords: Ashley Furniture, Fresno , Customer Service Representative (Part-time), Hospitality & Tourism , Fresno, California
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