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Customer Service Representative - (Parts Counter)

Company: Goodman Manufacturing Company
Location: Fresno
Posted on: November 22, 2022

Job Description:

Overview: *Customer Service Representative/Inside Sales Representative*\* - HVAC\*
\*
The Opportunity\*
Goodman Distribution Inc, a member of Daikin Industries is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our branch.
Whether at the counter, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process.
If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.
\*
Why work with us?\*
* Benefits are effective on day one for all full-time direct hires
* Training programs are available to help guide team members and develop new skills
* Growth Opportunities - there is immense opportunities to grow your career
* You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Responsibilities: May include:

* Provide excellent customer service via walk-ins, phone calls and e-mails, includes product/order information, sales, warranties, shipping and returns. Notify customers about available services, supplies, prices and new products
* Function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
* Recommend alternate products based on cost, availability or specifications as needed
* Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments
* Provide accurate information regarding availability of in-stock items.
* Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments
* Understand and follow work instructions, operating procedures and company policies.

Physical Requirements/Work Environment: *Must be able to perform essential responsibilities with or without reasonable accommodations*

*Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.\__The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.\_Location: 1890 N. Marshall, Suite 109_*

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Fresno, CA 93706: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
* Customer service: 1 year (Required)

Work Location: One location%58047475%

Keywords: Goodman Manufacturing Company, Fresno , Customer Service Representative - (Parts Counter), Hospitality & Tourism , Fresno, California

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