Fairfield Inn & Suites 7335- Front Desk Agent
Company: Denco Family
Posted on: August 4, 2022
We are looking for a Hotel Front Desk Agent to serve as our guests'
first point of contact and manage all aspects of their
accommodation. Hotel Front Desk Agent responsibilities include
registering guests, managing reservations and providing information
about rooms, rates and amenities. If you have a knack for customer
service and work experience in the hotel industry, we'd like to
meet you. Ultimately, you will help create a pleasant and memorable
stay for our guests.
Essential Duties and Responsibilities include, but not limited to
the following. Other duties may be assigned to meet business
Promotes Company Mission, Vision and Core Values.
Registers guests and assigns rooms. Accommodates special requests
Assists in pre-registration and blocking of rooms for
Thoroughly understands and adheres to proper credit, check-cashing,
and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote
other services of the hotel.
Coordinates room status updates with the housekeeping department by
notifying housekeeping of all check-outs, late check-outs, early
check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department. Takes
same day reservations and future reservations when necessary. Knows
Files room keys.
Knows how to use front office equipment.
Processes guest check-outs.
Posts and files all charges to guest, master, and city ledger
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads the pass-on log and bulletin board daily. Is aware of daily
activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guest room maintenance work with the engineering and
Reports any unusual occurrences or requests to the manager or
Knows all safety and emergency procedures. Is aware of accident
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to
move employees from their accustomed shift to other shifts.
Processes reservations according to policy.
Wash and fold all linens as per brand standard.
Performs any additional duties as assigned by the supervisor.
Adheres to all company policies & procedures & brand standards.
We offer 401k, Medical, Dental & Vision Insurance full-time
Company-wide discount - receive a 25% discount at over 40
Employee Referral Bonus - refer a friend and get paid!
Employee Assistance Program - receive confidential, personal, &
web-based support on a variety of important topics such as stress
management, dependent care, nutrition, legal & finances.
Advancement - On-the-job skills training to prepare employees for
upward mobility opportunities.
Must have the ability to lift, bend, and stand for extended periods
Requires finger dexterity, grasping, writing, standing, sitting,
walking, repetitive motions, hearing, visual acuity, and may on
occasion have to lift and carry up to 40 pounds.
High school graduate or equivalent.
Must have good communication skills, Spanish speaking skills a
Must be team oriented and dedicated to providing excellent service
and ensuring that the brand's highest standards are met. Each team
member is considered a salesperson for the property.
Must be able to work any day of the week including weekends and
Any hotel employee may be asked to use their personal vehicle for
business purposes at any time.
Reports to: General Manager, Front Desk Supervisor and Property
This job description is intended to describe the general nature and
level of work being performed by the employees assigned to this
position. It is not intended to be an exhaustive list of all
duties, responsibilities or tasks which may be required to be
performed in this position. Employer may amend, change, or modify
the responsibilities and duties of this position to meet business
needs as necessary. This job description does not constitute a
contract for employment and may be changed at the discretion of the
employer with or without notice.
Keywords: Denco Family, Fresno , Fairfield Inn & Suites 7335- Front Desk Agent, Hospitality & Tourism , Fresno, California
Didn't find what you're looking for? Search again!