ISG Tech Support Customer Services Specialist
Company: Dell Technologies
Location: Fresno
Posted on: June 20, 2022
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Job Description:
Join us as a Specialist on our Customer Services team in Draper
Utah to do the best work of your career and make a profound social
impact.
If a customer experiences a problem using a Dell Technologies
product or service, the Customer Services team has the knowledge at
their fingertips to answer their questions - by phone, email, chat
or online. Building great relationships with customers, we make a
real difference. We also establish the systems that provide
solutions to questions and problems. What's more, we report issues
to design departments to make sure Dell Technologies continues to
provide products that are better than ever. To keep up with
constantly evolving technology, the team is fully trained whenever
a product is upgraded or launched.
**What you'll achieve**
As a Customer Service Specialist, you will be the customer's
advocate, ensuring sophisticated issues are dealt with quickly and
effectively, while skillfully managing expectations. You will
become a specialist in Dell Technologies products, solutions and
capabilities, experimenting with new innovations and discussing
established methodologies with your team.
**You will:**
- Manage and resolve a variety of customer issues through multiple
communication channels
- Increase customer satisfaction and build loyalty through
outstanding personalized support, adhering to the administrative
policies and procedures
- Assist leadership in effectively improving the overall service
levels provided to the customer
- Provide mentorship and direction to other team members where
required
- Take the first step towards your dream career
**Every Dell Technologies team member brings something unique to
the table. Here's what we are looking for with this role:**
**Essential Requirements**
- Associates or Bachelor's Degree in any discipline
- Strong communication skills in face-to-face interactions as well
as on the phone
- Refined problem-solving skills
- Outstanding customer care to solve customer issues in an
efficient way, building a seamless customer experience
**Desirable Requirements**
- Fluent in Portuguese
- Fluent in Spanish
Keywords: Dell Technologies, Fresno , ISG Tech Support Customer Services Specialist, Hospitality & Tourism , Fresno, California
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