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Customer Service Representative (CSR)

Company: Aces Global
Location: Fresno
Posted on: May 15, 2022

Job Description:

Job DescriptionDo you have experience in the following?

  • Ability to work in a fast-paced, repetitive environment
  • Able to stand the entire shift
  • Ability to read and relate to anyone
  • Basic computer experience is a plusIf so, APPLY TODAY!Our goal is to connect you with supportive resources to supplement your skills in order to attain your dream career!Please leave your full name and Phone Number. The role of the Customer Service Representative is to execute tactical objectives fulfilling our commitment to superior customer care and positive customer experience. The role will directly lead local personnel for improving managing service requests, cycle time, and ensuring effective communication within the market on results and performance.** Please note that this is an entry-level position- you must learn all ends of our business operations before overseeing a team. **Responsibilities:
    • Build client relationships by providing exceptional customer service
    • Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
    • Acts as a Point of Contact for new and existing clients
    • Troubleshoot and problem solve client or member accounts and issues
    • Perform customer account maintenance requests from clients and upsell new products directly to them
    • Provide sound business advice and suggestions to clients
    • Retain business by identifying and addressing client issues (red flags)
    • Suggest ideas and improvements to the sales team to increase sales and customer satisfactionRequirements:
      • Excellent training, sales, and customer services skills
      • Strong organizational skills
      • Ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
      • Able to be flexible in a rapidly changing work environment
      • Ability to work independently -- self-starterPowered by JazzHRy8kYH4UuOC

Keywords: Aces Global, Fresno , Customer Service Representative (CSR), Hospitality & Tourism , Fresno, California

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