Concierge, Tenaya Lodge At Yosemite
Company: Delaware North
Posted on: May 14, 2022
The Opportunity -Delaware North Parks and Resorts is searching
for a Concierge to join our team at Tenaya Lodge At Yosemite in
Fish Camp, California. As a Concierge, you will serve as a liaison
for guests to coordinate events, activities, dining, and special
requests, and to communicate this information to all appropriate
departments and/or vendors. Your goal is to ensure that all
possible guest requests are met, all activities booked, and all
amenities delivered on time in a professional and courteous
Some locations may implement a vaccination requirement in the
future if required by federal, state, or local law.Responsibilities
- Have a thorough knowledge of all vendor information such as
services offered, contact information, home location, and
- Maintain and upkeep accurate guest reservation information in
all vendor reservation books and resort scheduling classes.
- Have a thorough knowledge of all annual and seasonal rooming
package options offered by the location, as well as knowledge of
all package components and amenities that are included with each
- Have a clear understanding of amenity and lunch ordering
procedures for package holders as well as a la carte orders.
- Take ownership of guest problems and act upon them in a timely
- Use creativity and quick thinking to accommodate unusual and
rare guest requests.
- Have excellent memorization skills in order to have all
pertinent information readily available at the time of
- Arrange childcare services for guests.
- Other duties as assigned.Qualifications -
- Good interpersonal communication skills in person and by
- Must be able to multitask, function in a professional manner
under pressure from guests and supervisors.
- At least one year working in the hospitality industry
- Must be proficient in Microsoft Word, Excel, and Outlook.
- Must be able to use the internet and do web searches.
- Be able to type proficiently.
- Be able to work various shifts which include mornings, nights,
weekends, and holidays.Physical Requirements -
- Stand and walk for extended periods of time.
- Must be able to walk, bend, twist, crouch, push, pull and climb
stairs throughout shift.Who We Are -Tenaya Lodge is a 4-diamond
resort located just outside the south entrance to Yosemite National
Park. - Surrounded by beautiful trees and granite mountains, Tenaya
Lodge is the perfect environment for outdoor enthusiasts with great
hiking trails, waterfalls, rivers, and creeks to explore in and
around Yosemite. We offer a variety of employee housing which
includes meals, utilities, internet, and laundry. We also provide
free mountain bike rental, weekly trips to Oakhurst, and employee
discounts on lodging and services. For local candidates we offer a
commute incentive for all commutes over 50 miles one way.At
Delaware North, you'll love where you work, who you work with, and
how your day unfolds. Whether it's in sporting venues, casinos,
airports, national parks, iconic hotels, or premier restaurants,
there's no telling where your career can ultimately take you. We
empower you to do great work in a company with 100 years of
success, stability and growth. If you have drive and enjoy the
thrill of making things happen - share our vision and grow with
us.Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity
Keywords: Delaware North, Fresno , Concierge, Tenaya Lodge At Yosemite, Hospitality & Tourism , Fresno, California
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