Concierge, Tenaya Lodge At Yosemite

Company: Delaware North
Location: Fresno
Posted on: May 12, 2022

Job Description:

The Opportunity Delaware North Parks and Resorts is searching for a Concierge to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As a Concierge, you will serve as a liaison for guests to coordinate events, activities, dining, and special requests, and to communicate this information to all appropriate departments and/or vendors. Your goal is to ensure that all possible guest requests are met, all activities booked, and all amenities delivered on time in a professional and courteous manner. Some locations may implement a vaccination requirement in the future if required by federal, state, or local law. Responsibilities

• Have a thorough knowledge of all vendor information such as services offered, contact information, home location, and individual policies.
• Maintain and upkeep accurate guest reservation information in all vendor reservation books and resort scheduling classes.
• Have a thorough knowledge of all annual and seasonal rooming package options offered by the location, as well as knowledge of all package components and amenities that are included with each package.
• Have a clear understanding of amenity and lunch ordering procedures for package holders as well as a la carte orders.
• Take ownership of guest problems and act upon them in a timely manner.
• Use creativity and quick thinking to accommodate unusual and rare guest requests.
• Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry.
• Arrange childcare services for guests.
• Other duties as assigned. Qualifications
  • Good interpersonal communication skills in person and by phone.
  • Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
  • At least one year working in the hospitality industry preferred.
  • Must be proficient in Microsoft Word, Excel, and Outlook.
  • Must be able to use the internet and do web searches.
  • Be able to type proficiently.
  • Be able to work various shifts which include mornings, nights, weekends, and holidays. Physical Requirements
    • Stand and walk for extended periods of time.
    • Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift. Who We Are Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates we offer a commute incentive for all commutes over 50 miles one way. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Fresno , Concierge, Tenaya Lodge At Yosemite, Hospitality & Tourism , Fresno, California