Customer Service Supervisor

Company: Daniels Health
Location: Fresno
Posted on: January 16, 2022

Job Description:

Our Operations family is seeking an additional member to strengthen our operational efforts across customer service, transport, production and administration that brings together our mission to make healthcare safer!Essentially, we look to you to lead 1 to 2 Customer Service Representatives to a standard of excellence as together you ensure the smooth flow and operation of all Daniels Health services.With Daniels health you have the chance to create positive change, improve process, better efficiencies and bring together a cohesive team aimed for excellence.This role would perform, lead and delegate the following responsibilities to ensure plant performance targets are achieved with an engaged and high performing team.What will you do day to day?Creates and ensures all driver manifest for customer route and transport folder with all relevant certificates, regulatory documents, customer information included are accurate and completed on time.Performs updates on required data changes with manifest post-delivery with updates on quantities delivered and/or not picked up as well as mileage used daily.Ensures completion of all regulatory and customer processes are completed on time.Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.Daily review of transportation information (vendors, GPS reports on stops, times, miles, and non-compliance issues) with Plant Manager and leadership team to take action to create operational efficiencies to improve service or reduce costs.Perform all necessary support functions with staff to include accurate payroll and timekeeping, vacation approvals, new hire paperwork, regulatory compliance paperwork, and assist in the coordination of applicable training programsAssist in maintaining a "team"-- - relationship between Operations and other departmentsHigh quality customer service100% first point of customer contact for scheduling picks ups, customer issues, problems or complaintsTranslate customer changes with production (physical communication on production floor)Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/weekAdhoc reporting on efficiencies as per Leaderships needs and your own discretionProcess improvement initiatives to better the team and the overall companyWhat do you need to be successful?Do you have 5 years in an administrative and customer service environment with proven change management experience and the initiative to lead a small support team? Have you worked within an operational environment like Daniels? Great! Then we can't wait to hear from you.Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart-- - conforms to the spirit as well as to the letter of all applicable laws and regulations.

Keywords: Daniels Health, Fresno , Customer Service Supervisor, Hospitality & Tourism , Fresno, California