Customer Service Rep

Company: Lincare
Location: Fresno
Posted on: January 15, 2022

Job Description:

**Generous Sign-On Bonus Offered to Eligible New Hires**

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• partner with physicians and other health care providers to facilitate the ongoing medical care of their patients
• make a difference in the growth of an organization and the quality of care they offer their patients
• work for an organization that rewards success and fosters a culture of promotionJob Responsibilities include:
  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
  • Preparing and analyzing the billing and setup paperwork for patient services
  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • Recommending potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participating in the training of new customer service and sales personnel#CSR
    
    • High school diploma or GED required
    • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
    • Problem solving skills
    • Documentation skills
    • Listening skills
    • Adept at resolving conflict
    • Ability to analyze information
    • Multitasking capabilities
    • Computer and technological literacy
    • Positive and professional personal imagePhysical Demands:This employee must occasionally lift and/or move up to 25 pounds.

Keywords: Lincare, Fresno , Customer Service Rep, Hospitality & Tourism , Fresno, California