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Data Command Center Manager

Company: Job Juncture
Location: Fresno
Posted on: October 12, 2019

Job Description:

Position: Data Command Center Manager

Location: Fresno, CA

AgriTech company that works with precision agriculture solutions is building a Data Command Center in Fresno. They will focus on support for Growers / Customers by providing accurate data and reporting.

We're recruiting a Command Center Manager to lead the operation. They should have experience managing technical operations dealing with Data and Logistics.

The Manager will be responsible for ensuring that Technology Center resources are effectively utilized to deliver against targeted service level objectives while controlling operational costs and managing to strategic goals.

Responsibilities


  • Ensure that all Command Center resources are effectively utilized to provide optimum service levels
  • Analyze current workloads to ensure sufficient coverage, providing high level of customer satisfaction
  • Make scheduling decisions such as shifting schedules or authorizing overtime to cover staffing deficiencies
  • Make staffing recommendations to Operations Management based on analysis of real time performance
  • Coordinate non-production activities while managing service level objectives
  • Communicate with local Resource Planning teams to ensure training deadlines are met
  • Deliver and communicate objectives
  • Log and track events that impact demand and determine sustainability
  • Use sound business and technical judgment; understand drivers, validate assumptions, and data accuracy to provide clear, concise and accurate statistical reporting.

    Requirements


    • College degree in Computer Science or appropriate technology discipline
    • Experience managing in a Call Center environment a plus
    • Strong written, verbal, and listening communication skills; ability to drive and effectively communicate change.
    • Strong attention to detail and ability to multi-task.
    • Knowledge of call center dynamics, including staffing, queues and KPI's.
    • Capable of structured problem solving and root cause analysis.
    • Strong technical and analytical skills.

Keywords: Job Juncture, Fresno , Data Command Center Manager, Executive , Fresno, California

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