Guest Experience Manager - The Westin Monache
Company: Mammoth Mountain
Posted on: September 20, 2023
LIVE THE DREAM. Work here. Play here.
The mountains are calling.
NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin
Monache, you receive a free season pass, including free access to
all other Alterra resorts? Grin inducing, isn't it?
More about the benefits and perks of your adventure here:
- Ski passes for dependents (spouse/child(ren)) includes free
skiing at other Alterra Resorts
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- PTO for benefit eligible employees
- Associates as well as their family and friends, are eligible to
receive discounts on Marriott hotels worldwide
*Offers of employment may be contingent upon successful completion
of a background investigation.
A little about this position:
- Guest Experience Manager oversees lobby operations and hotel
amenities, such as bell/valet services, concierge and
- Manages guest concerns, satisfaction and guest recovery
ensuring overall guest satisfaction.
- Performs duties of the Front Office Manager in their
- Four-year college degree or 1-2 years of previous experience in
a luxury or full-service property setting
- Minimum of two years guest service or hospitality
- Marriott/Westin experience beneficial
- Strong interpersonal and problem-solving skills
- Minimum of 6 months to 1-year management experience
- Strong working knowledge of business software emphasis on MS
Excel, Word, Power Point.
- Professional demeanor, attitude and appearance
- Strong work ethic.
- Ability to effectively communicate with guests, employees and
- Ability to perform under pressure and with deadlines in a
- Flexibility in scheduling based on guest demand and occupancy
- Candidates should enjoy public interaction and display a
positive attitude with a willingness to serve.
Pay: $64,480.00 - $69,860.00 per year Associated topics: assistant
general manager, business coach, editor in chief, fire captain,
manager, police captain, project manager, shift lead, shift
supervisor, team lead
Keywords: Mammoth Mountain, Fresno , Guest Experience Manager - The Westin Monache, Executive , Fresno, California
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