Guest Experience Manager - The Westin Monache

Company: Mammoth Mountain
Location: Fresno
Posted on: September 20, 2023

Job Description:

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
  
  *Offers of employment may be contingent upon successful completion of a background investigation.
  
  A little about this position:
  
  • Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
  • Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
  • Performs duties of the Front Office Manager in their absence.
    
    Requirements:
    
    • Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting
    • Minimum of two years guest service or hospitality experience
    • Marriott/Westin experience beneficial
    • Strong interpersonal and problem-solving skills
      • Minimum of 6 months to 1-year management experience
      • Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
      • Professional demeanor, attitude and appearance
      • Strong work ethic.
      • Ability to effectively communicate with guests, employees and management.
      • Ability to perform under pressure and with deadlines in a high-volume setting.
      • Flexibility in scheduling based on guest demand and occupancy changes.
      • Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
        
        Pay: $64,480.00 - $69,860.00 per year Associated topics: assistant general manager, business coach, editor in chief, fire captain, manager, police captain, project manager, shift lead, shift supervisor, team lead

Keywords: Mammoth Mountain, Fresno , Guest Experience Manager - The Westin Monache, Executive , Fresno, California