Clinical Operations Manager
Company: Integrated Oncology Network
Location: Fresno
Posted on: January 22, 2023
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Job Description:
Purpose: The Clinical Operations Manager is responsible for the
oversight and supervision of Nursing, Lab, Imaging and Radiation
areas for all divisions/ locations. This position is responsible
for ensuring that staff is efficient, professional and providing
exceptional patient service. Ensures daily functions are properly
staffed to accommodate patient flow and that operations run
smoothly throughout the day. Trains and develops employees to
achieve the goals and objectives of the functional areas. The
position is responsible to ensure policies and procedures for areas
of responsibility are adhered to, monitors performance of staff,
and resolves patient care and departmental issues. Duties and
assignments may vary at the discretion of management.
Responsibilities/Essential Functions (other duties as assigned):
Manage, Implements and maintain workflow processes of staff and
patients in the clinic to improve patient experience. Works with
Operations Director on clinic workflow issues and staffing
opportunities. Ensures that staff consistently interact with
patients, clients, and staff in a manner that reflects favorably on
the organization and promotes teamwork. Resolves patient care and
departmental issues involving staff in areas of responsibility,
utilizing tact and diplomacy. Maintains policies and procedures for
areas of responsibility, ensuring compliance and consistent
application. Assist practice in achieving set goals. Ensures
compliance with professional practice standards and regulations
applicable to the Practice. Improves best practices to meet MIPS
and OCF performance data. Monitors day-to-day staffing requirements
for departments and adjusts staffing as needed. Addresses
fluctuating workloads based upon patient flow and physician
schedules. Assist with hiring process for potential candidates for
assigned area. Fiscally responsible for department ensuring the
department(s) run in a financially responsible manner, being cost
effective, wise and efficient with use of staff payroll hours
(including overtime and meal penalties), equipment and resources to
support a healthy, stable operations. Coordinate with billing and
finance department to achieve goals and realize efficiencies. Works
with leadership to purchase new equipment and manages installation
project. Will assist in establishing new equipment or new lines of
business in departments, i.e. CT x-ray, lab equipment, etc.
Work/Travel Expectations Travel is required for this position,
visiting other division/locations monthly. New site setup- visit
future locations to assist in establishing new department. Tasks
include interviewing/selecting department employees, training, and
mentoring staff. Host team meetings with various teams. Experience,
Qualifications/Education: High School Diploma or GED required.
Bachelor Degree in Nursing or other Healthcare Field required.
Minimum 5 years management experience, preferably in a large
healthcare environment. Familiar with MIPS/OCF reporting desired
Current CPR certification required Knowledge of computer/telephony
support, preferably in a health care environment Strong customer
service background, preferably in health care environment Excellent
verbal communication skills Competence with computer processing
functions and other standard office equipment Ability to manage and
prioritize multiple tasks Ability to calmly and professionally
resolve customer issues with diplomacy and tact Ability to work
independently with minimal supervision Strong organizational skills
Working Conditions: This position functions primarily indoors in a
medical / business environment. Employee may be subject to blood
borne pathogens, radiation, bio waste and other medically-related
factors, with exposure to moderate noise levels. Visual acuity to
read and compute screen and paper documents; close and distance
vision, peripheral vision depth perception, ability to adjust
focus; hearing acuity to converse with staff and customers;ability
to walk, stoop, bend, kneel, and lift and move 25 pounds on a
regular basis; ability to sit for hours at a time . Employee will
be exposed to moderate noise levels, interruptions, and
occasionally asked to work evening and weekends as needed.ION123Job
Type: Full-timeBenefits: 401(k) 401(k) matching Dental insurance
Flexible spending account Health insurance Life insurance Paid time
off Vision insuranceSchedule: 8 hour shift Monday to FridayAbility
to commute/relocate: Fresno, CA: Reliably commute or planning to
relocate before starting work (Required)Education: Bachelor's
(Required)Experience: Healthcare Management: 5 years (Required)Work
Location: One location
Keywords: Integrated Oncology Network, Fresno , Clinical Operations Manager, Executive , Fresno, California
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