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Service Manager

Location: Fresno
Posted on: November 26, 2022

Job Description:

Are you an experienced Mechanic looking to move off the floor? A Service Advisor looking to make the next step? Or a Service Manager wanting to make a move to a company that allows you to make the decisions needed to grow your business? Betts Truck Parts and Service has a wonderful job opening in our Fresno Branch. Our Service Manager leads the team and manages the technicians with a hands-on approach to maintenance, repair, and inspections of the vehicles. Schedules work and respond to emergency-related needs in an efficient and effective manner. Administers and coordinates the necessary planning, organization, direction, and control of shop resources to meet the operational goals of the company.Betts is a family-owned company in business for over 150 years. We currently operate 8 locations on the west coast and offer competitive compensation packages, benefits, vacation time, and paid holidays. Our Fresno store is open Monday through Friday 7:30 am - 5 pm. ESSENTIAL DUTIES AND RESPONSIBILITIES Embraces The Betts Way framework and leads by exampleFrequent interaction and collaboration with other functional areas and business units to ensure company Top Level Metrics (TLM) are achievedDetermines need for repairs by road test, use of mechanical testing devices, questioning customer about vehicle's performance, or visual inspection of the vehicle. Must be able to explain the repair procedures and the reasons for the repairs to the customers, gaining trust that the job will be done competently and correctly.Identify parts needed, and prepares itemized estimates listing costs of parts and labor.Directs shop employees on repairs and all shop functions including cleanliness, safety, training, and other personnel issues. Makes shop purchases within guidelines. Responsible for Quality Control for all outgoing service work. Responsible for the complete maintenance of company vehicles. Makes fleet calls with the salesmenAssists the Parts Department occasionally when needed.Supervisory ResponsibilitiesDirectly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, employee training, shop scheduling, assigning work, evaluating performance, and rewarding / disciplining employees. Addressing complaints and resolving problems associated with the Service Team.

2 + years of related experience in the heavy-duty industryValid Driver's license requiredMultitask and have excellent time management skillsMentor junior employees and lead a teamShow excitement for growing the business and acquiring new customersAnalyze financial records, plan and follow a budgetShow creative problem-solvingAnalyze financial recordsFocus on customer service and lead by exampleShow strong attention to detailPI197706193

Keywords: BETTS COMPANY, Fresno , Service Manager, Executive , Fresno, California

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