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Program Manager (ISP/OSP Service)

Company: National Power, LLC
Location: Fresno
Posted on: November 26, 2022

Job Description:

Founded in 1989 and based out of Raleigh, NC, National Power, LLC is a premier provider of critical infrastructure and back-up power solutions. We are currently accepting applications to fill a Program Manager opening in our Broadband Service department.Under the direction of and reporting to the Director of Broadband Service, the Program Manager will primarily be responsible for overseeing all aspects of service for a large telecommunications customer's outside plant (OSP) service needs.The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.Essential Duties and ResponsibilitiesCore duties and responsibilities include the following. Other duties may be assigned.

  • Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
  • Track open tickets to ensure timely completion and communicate status to customer
  • Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
  • Arrange for necessary repairs to restore service and schedule these repairs
  • Order parts for needed repairs
  • Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
  • Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
  • Successfully maintain preventative and emergency maintenance reports for customer review and access as neededEducation/Experience/Skills
    • High school diploma required - some college preferred
    • 10+ years of experience managing telecommunications DC Plant service preferred
    • Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
    • Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
    • Ability to work well in a changing work environment
    • Requires advanced knowledge of the English language
    • Intermediate knowledge of Microsoft Word applications, especially Excel
    • Adept at the use of remote web applications and web services
    • Proven team playerCompensation and Benefits
      • Competitive salary commensurate with experience
      • Medical, dental, vision, life and disability insurance
      • 401(k) retirement savings plan
      • Paid time off and paid holidays
      • Career advancement opportunities
        • This is a remote position and will require the employee to work from home.

Keywords: National Power, LLC, Fresno , Program Manager (ISP/OSP Service), Executive , Fresno, California

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