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Program Manager

Company: Ascend Behavioral Health
Location: Fresno
Posted on: August 5, 2022

Job Description:

Ascend Behavioral Health is hiring a Program Manager to support exciting growth in our organization!

This new position may be for you if:

You're a "go-to person" who loves to help people and creatively solve problems;
You thrive in a fast-paced environment;
You communicate clearly & effectively;
You pay attention to the details, pursue growth, and enjoy new challenges.

We are the 2022 Fresno Bee People's Choice Awards winner in the Best Mental Health category.
Come see what all the buzz is about!

The Program Manager designs and manages all aspects of the facility operations in accordance with State and Joint Commission standards. Reporting to the Program Director, the Program Manager is responsible for the leadership and oversight of day-to-day operations including developing and implementing systems and procedures, overseeing the annual budget and expenditures of the facility, and ensuring the patients are provided with quality care. The Program Manager monitors these standards of care through the facilitation of weekly staff meetings, auditing all chart documentation, as well as working with families and other treatment facilities to provide appropriate continuity of care.

Essential Functions:

Follows and improves standards, policies, and procedures.
Participates in agency quality improvement activities.
Ensures program and staff compliance with regulatory standards and community standards of care.
Ensures coordination of services for families and multi-disciplinary team members for patients in treatment.
Assists with the recruitment, training and qualifying of staff, contractors and others (practicum students, interns).
Builds strong collaborative relationships with patients and referral sources, and acts as a representative of Ascend Behavioral Health in the community.
Evaluates Joint Commission standards of practice and ensures ongoing compliance.
Assists clinical and non-clinical staff in providing crisis-intervention.
Oversees patients' progress in treatment and ensures level of care is appropriate based on medical necessity.
Oversees insurance compliance (utilization review, medical necessity criteria, clinical programing requirements).
Consults with the Admissions Department to ensure intakes are scheduled accordingly.
Develops weekly and monthly schedules for programming.
Provides support on performance measurement and outcome evaluation.
Attends and/or facilitates interdisciplinary staff meetings, case conferences, program team meetings, in-service, and other meetings when appropriate.
Records interventions and interactions with patients.
Assists the family in working with the clinical staff toward treatment goals.
Conducts EMR reviews and ensures program maintains EMR compliance with HIPPA, ADA, Joint Commission and DHCS regulations.
All other duties as assigned.

Prioritizes client care and maintains facility standards.
Excellent multi-tasking & delegation skills.
Ability to manage staff with respect to screening, assessment, individualized treatment planning, crisis intervention, group and individual counseling, case management, referral, discharge summaries, clinical documentation, and professional ethics.
Thrives at establishing and maintaining cooperative working relationships with direct reports, supervisors, utilization reviews, managed health care clinicians, and medical and mental health professionals.
Computer Literacy in Microsoft, spreadsheet, and email. Proficiency in EMR Software.
Ability to positively interact and develop rapport with clients and their families.
Skilled at developing systems and methodologies for continuous improvement of program and treatment modalities.
Ability to evaluate and review effectiveness of program, services, and group therapy.
Ability to maintain culture of care that is conducive for maximum benefit of both clients and staff.
Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups into practice setting.


Bachelor's Degree required; Master's Degree in Counseling, Psychology, Social Work, or related field preferred.
Minimum of 3 years work experience in the field of mental health.
2 years or more of supervisory experience required.
Maintain valid CPR/First Aid certification.
Maintain valid auto insurance and driving record of 3 or fewer points.
Individual must be willing to work with a wide variety of symptoms related to mental health, multi-cultural populations, and have an understanding for cultural diversity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.PI187742281

Keywords: Ascend Behavioral Health, Fresno , Program Manager, Executive , Fresno, California

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