FresnoRecruiter Since 2001
the smart solution for Fresno jobs

Customer Success Manager - Fresno, CA

Company: FocusVision
Location: Fresno
Posted on: March 26, 2020

Job Description:

About FocusVision:FocusVision is a full-spectrum, research technology solutions provider, servicing professional research agencies, and client enterprises directly. Our technology allows our clients to gather, analyze and share data for various purposes, including: customer satisfaction surveys, brand tracking, live remote focus groups, building and engaging with online communities, communications testing, market segmentation, NPS, product testing and so on. We operate globally, with over 400 employees, and offices in the US, UK, Bulgaria, and Singapore.

JOB DESCRIPTION:The Customer Success Manager (CSM) will be chiefly responsible for driving post-sales customer adoption and success on the various FocusVision SaaS platforms. This individual should be comfortable at consulting with a tenured audience and have a strong understanding of their business objectives. The key to this role is being able to articulate value, inspire and sell the FocusVision SaaS products to encourage adoption and expansion. The CSM provides our customers' continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. Our mission is to ensure our customers' success through building strong customer relationships and ensuring ongoing solution value by driving product adoption and usage in order to promote overall customer satisfaction and renewals.

By acting as an internal advocate to help drive change where necessary, CSM's listen for product feedback, ensure support issues are resolved effectively and act as the primary liaison to provide not only support but be available to assist the client throughout the duration of the business relationship.

JOB DUTIES:

--Act as a primary point of contact for the assigned accounts and provide account and customer relationship management.

--Manage a portfolio of accounts ranging from Small to Enterprise.

--Serve as an escalation point for issues that impact the customer's success.

--Act as a liaison between internal teams to ensure customers' needs are being met; coordinating with sales, training, implementation, technical support, engineering, and software development team as necessary.

--Understand and explain features and benefits of the product lines as they relate to customer needs.

--Regular health check meetings with large key accounts.

--Conduct regular business reviews to identify new opportunities to grow an account.

--Educating customers on upcoming product releases and enhancements.

--Develop and maintain strong relationships with key stakeholders in an organization to ensure they remain FocusVision champions/adopters.

--Evaluate and analyse business objectives and challenges and present a solution for customers to become successful with our tools.

--Demonstrate best practices in market research across a variety of use cases and industry verticals.

--Escalation point for critical customer concerns and mobilize resources/trainings to resolve their issues.

--Some travel may be required.

REQUIRED SKILLS AND ABILITIES:

--BA/BS in Business Management, Information Systems, Information Technology, or another relevant discipline.

--Experience in SaaS account management, customer service, or strategy consulting a plus.

--Experience in Market Research and/or software technologies preferred.

--3-5 years of account management experience preferred.

--You have a track record of success in building customer relationships at multiple levels of a clients' organization, from day-to-day project managers to senior stakeholders.

--You are comfortable under pressure and are adept at creative problem solving, setting and maintaining appropriate expectations, and communicating complex concepts.

--Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment.

--You have experience working in enterprise or SaaS professional services, and/or you embrace opportunities to learn new technical concepts, and/or you have a passion for software/IT.

--You bring enthusiasm, a strong work ethic and a positive attitude.

--You are action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders.

--Excellent knowledge of FocusVision software platforms is a plus.

--Ability to build strong, lasting relationships with customers/stakeholders inside an organization.

--Interest in learning everything there is to know about FocusVision and market research.

--Contagious enthusiasm for FocusVision Products.

Keywords: FocusVision, Fresno , Customer Success Manager - Fresno, CA, Executive , Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Shift Supervisor Management Trainee
Description: Job DescriptionThe Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. (more...)
Company: CVS Health
Location: Turlock
Posted on: 04/9/2020

District Director of Human Resources
Description: District Director of Human Resources Salary 114,498.00 - 140,817.00 Annually Location SCCCD District Office - Fresno, CA Job Type Permanent Division DO Human Resources Job Number 2020020 Closing 4/9/2020 (more...)
Company: State Center Community College District
Location: Fresno
Posted on: 04/9/2020

Restaurant Manager
Description: The Restaurant Manager is responsible for inspiring, leading, and overseeing the restaurant and team members on an on-going basis in order to make Round Table Pizza every family---s first
Company: Round Table Pizza
Location: Modesto
Posted on: 04/9/2020


EHS - Environmental Manager / EHS with Environmental Focus
Description: ul br br li TITLE: Environmental Manager br br LOCATION: Modesto, CA br br REPORT TO: Plant Manager with strong dotted line to Corporate EHS. br br COMPENSATION: 100K - 130K base (more...)
Company: Job Juncture
Location: Modesto
Posted on: 04/9/2020

Shift Supervisor Management Trainee
Description: Job DescriptionThe Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. (more...)
Company: CVS Health
Location: Visalia
Posted on: 04/9/2020

Director, Protocol & Special Events
Description: We're looking for a candidate to fill this position in an exciting company. ul li Manage a team of event planners, and related staff. Create clear performance expectations and provide frequent performance (more...)
Company: UC Merced
Location: Merced
Posted on: 04/10/2020

CA Pharmacy Manager
Description: Job DescriptionSummary: Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their (more...)
Company: CVS Health
Location: Tulare
Posted on: 04/9/2020

Senior Project Manager
Description: There is a reason that Clark is a leader in the construction industry. Simply put, it's our people. You can play a critical role in the future of our cities and communities with a career at Clark Construction. (more...)
Company: Clark Construction Group
Location: Clovis
Posted on: 04/10/2020

OPERATIONS ASSISTANT MANAGER
Description: Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the (more...)
Company: Dollar Tree
Location: Madera
Posted on: 04/9/2020

RN Clinical Manager Med Tele Full Time Days $15k Sign On Bonus
Description: Welcome to Emanuel Medical CenterSince 1917, Emanuel has been the heart of healthcare in Turlock, California, providing incredible high-quality care with compassion to the patients we serve.We are so (more...)
Company: Tenet Health
Location: Modesto
Posted on: 04/9/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds