FresnoRecruiter Since 2001
the smart solution for Fresno jobs

Customer Successs Manager

Company: FocusVision
Location: Fresno
Posted on: December 4, 2019

Job Description:

About FocusVision: FocusVision is a full-spectrum, research technology solutions provider, servicing professional research agencies, and client enterprises directly. Our technology allows our clients to gather, analyze and share data for various purposes, including: customer satisfaction surveys, brand tracking, live remote focus groups, building and engaging with online communities, communications testing, market segmentation, NPS, product testing and so on. We operate globally, with over 400 employees, and offices in the US, UK, and Bulgaria. JOB DESCRIPTION: The Customer Success Manager (CSM) will be chiefly responsible for driving post-sales customer adoption and success on the various FocusVision SaaS platforms. This individual should be comfortable at consulting with a tenured audience and have a strong understanding of their business objectives. The key to this role is being able to articulate value, inspire and sell the FocusVision SaaS products to encourage adoption and expansion. The CSM provides our customers' continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. Our mission is to ensure our customers' success through building strong customer relationships and ensuring ongoing solution value by driving product adoption and usage in order to promote overall customer satisfaction and renewals. By acting as an internal advocate to help drive change where necessary, CSM's listen for product feedback, ensure support issues are resolved effectively and act as the primary liaison to provide not only support but be available to assist the client throughout the duration of the business relationship. JOB DUTIES: - Act as a primary point of contact for the assigned accounts and provide account and customer relationship management. - Manage a portfolio of accounts ranging from Small to Enterprise. - Serve as an escalation point for issues that impact the customer's success. - Act as a liaison between internal teams to ensure customers' needs are being met; coordinating with sales, training, implementation, technical support, engineering, and software development team as necessary. - Understand and explain features and benefits of the product lines as they relate to customer needs. - Regular health check meetings with large key accounts. - Conduct regular business reviews to identify new opportunities to grow an account. - Educating customers on upcoming product releases and enhancements. - Develop and maintain strong relationships with key stakeholders in an organization to ensure they remain FocusVision champions/adopters. - Evaluate and analyse business objectives and challenges and present a solution for customers to become successful with our tools. - Demonstrate best practices in market research across a variety of use cases and industry verticals. - Escalation point for critical customer concerns and mobilize resources/trainings to resolve their issues. - Some travel may be required. REQUIRED SKILLS AND ABILITIES: - BA/BS in Business Management, Information Systems, Information Technology, or another relevant discipline. - Experience in SaaS account management, customer service, or strategy consulting a plus. - Experience in Market Research and/or software technologies preferred. - 3-5 years of account management experience preferred. - You have a track record of success in building customer relationships at multiple levels of a clients' organization, from day-to-day project managers to senior stakeholders. - You are comfortable under pressure and are adept at creative problem solving, setting and maintaining appropriate expectations, and communicating complex concepts. - Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment. - You have experience working in enterprise or SaaS professional services, and/or you embrace opportunities to learn new technical concepts, and/or you have a passion for software/IT. - You bring enthusiasm, a strong work ethic and a positive attitude. - You are action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders. - Excellent knowledge of FocusVision software platforms is a plus. - Ability to build strong, lasting relationships with customers/stakeholders inside an organization. - Interest in learning everything there is to know about FocusVision and market research.

Keywords: FocusVision, Fresno , Customer Successs Manager, Executive , Fresno, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Segment Manager
Description: Overview The Segment Manager takes a lead role on projects, liaises directly with the client/owners and is responsible for ensuring the delivery of projects on time and in budget. To be successful in (more...)
Company: Flatiron
Location: Fresno
Posted on: 12/14/2019

Yosemite & Sequoia Reserves Director
Description: Yosemite Sequoia Reserves Director br br Job Category: br br Managerial/Professional br br Unit: br br Office of Research br br Position Code: br br SOR9276A br br Status: (more...)
Company: University of California - Merced
Location: Merced
Posted on: 12/14/2019

Safety Coordinator -
Description: Excellent Opportunity for a motivated Safety Coordinator for a major central California business group. Job duties will require safety training all employees, drivers, contract labor, and tracking of (more...)
Company:
Location: Visalia
Posted on: 12/14/2019


Case Manager II PRN
Description: Case Manager II PRN California-Modesto-Modesto More personalized patient care More professional impact BE THE CONNECTION. In your role as case manager, you can be the connection between exceptional care (more...)
Company: HealthSouth
Location: Modesto
Posted on: 12/14/2019

Floor Manager
Description: Floor Manager Floor Manager is responsible for carrying out all daily tasks and duties in a manner in keeping with and advancing strategic goals. Responsibilites: Leads the dispensary team by example, (more...)
Company: Cookies
Location: Modesto
Posted on: 12/14/2019

55-247 Physician / Pediatric: Medical Director / Fresno, CA sm 93702
Description: Allied Specialty - State California Physican Speciality Pediatrics: Medical Director Sub Specialty Medical Director Position Type Permanent Recruiter 258 Internal ID JJJ23 Description Physician / Pediatric: (more...)
Company: Executive Staff Recruiters
Location: Visalia
Posted on: 12/14/2019

Medical Case Manager/ Patient Advocate Fresno California
Description: Medical Case Manager/ Patient Advocate Fresno California Are you tired of just working a job Are you ready for a career We are an established holistic medical and wellness office that has a position (more...)
Company: HCRC Staffing
Location: Fresno
Posted on: 12/14/2019

Safety Coordinator -
Description: Excellent Opportunity for a motivated Safety Coordinator for a major central California business group. Job duties will require safety training all employees, drivers, contract labor, and tracking of (more...)
Company:
Location: Visalia
Posted on: 12/14/2019

Senior Project Manager - Fire and Security Solutions - Fresno CA
Description: Recruiter Siemens Location Fresno, United States of America Salary Competitive Posted 09 Dec 2019 Closes 08 Jan 2020 Ref Sector Engineering Category HSE/Health and Safety, Information Technology, (more...)
Company: Siemens
Location: Fresno
Posted on: 12/14/2019

Safety Coordinator -
Description: Excellent Opportunity for a motivated Safety Coordinator for a major central California business group. Job duties will require safety training all employees, drivers, contract labor, and tracking of (more...)
Company:
Location: Visalia
Posted on: 12/14/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fresno RSS job feeds