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Post-Sales Analyst/Engineer (IT)

Company: Xerox
Location: Fresno
Posted on: February 13, 2021

Job Description:

Description & RequirementsXerox (NYSE: XRX) makes everyday work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion.
MRC Smart Technologies is a Xerox company and is currently seeking a customer service focused Analyst with a wide knowledge base for computers and networks to provide remote and on-site technical support, sales support and customer service. We provide network management solution for small to mid-sized business clients, including 100% maintenance and management of client's networks.The primary job focus of a Analyst is to implement a full range of network solutions for clients. This requires strong customer service abilities and a vast technical skill-set along with business acumen.
ResponsibilitiesThe Analyst will:

  • Implement a solutions-based product platform that fits within the client's scope and timeline.
  • Plan and lead the installation and configuration of all product platforms.
  • Conduct end user On-Boarding training to show clients how to maximize our product platforms.
  • Conduct Remote and on-site implementations of software and hardware.
  • Working with a wide range of ancillary IT-related systems.
    Qualifications
    • Minimum of 2-years of experience in a B2B sales or sales support role
    • Understanding and experience with one or more of the following softwares or platforms: Docuware, Docushare, Nuance, Kofax, Psi-Gen
    • Solid communication and presentation skills over-the-phone, in-person and written
    • Familiarity with Windows Server and Workstation Operating Systems
    • Flexibility to 25% travel
      Education/Certifications
      • College educated with a focus on IT, MIS, or Networking
      • Industry Certifications are a plus
      • Valid drivers license and clean driving record
      • Must be able to do some light lifting
        --- Benefits and Perks:
        • Salary
        • Mileage Reimbursement
        • Potential Quarterly and Annually Bonuses
        • Training Program
        • Full Range of BenefitsMedical, Dental, and Vision
        • 401k Matching
        • Tuition Reimbursement
        • HSA (Health Savings Account)
        • Flex Spending Accounts
        • Pet Insurance
        • Identity Theft Protection
        • Life Insurance

          Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explorer our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking. -- 2019 Xerox Corporation. All rights reserved. Xerox -- and Xerox and Design -- are trademarks of Xerox Corporation in the United States and/or other countries.

Keywords: Xerox, Fresno , Post-Sales Analyst/Engineer (IT), Engineering , Fresno, California

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