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Admin Assistant - Customer Support

Company: Unity, Inc.
Location: Fresno
Posted on: November 16, 2021

Job Description:

Are you stuck in a stagnant JOB? Are you feeling uninspired by your work? Then you just need to find your why. Our mission is to bring unity, faith, and compassion to our community. Our mission is why we wake up excited for the challenge to change an entire industry. It's why we work 40 hours a week. We come to work to serve thousands of neighbors within the Central Valley. We strive to enhance the community experience forever, and it all starts with our TEAM. If what you're doing isn't giving you a sense of purpose and you want to join our quest to change an industry, apply today!The Resident Success Agent (RSA) is a critical part of our mission to deliver timely, accurate, and professional customer service to all Residents, Board Members, and Clients of Unity, Inc. RSA's will assist owners and residents primarily through CRM database, live chat, and phone by utilizing a variety of software tools. This position is expected to ensure exceptional service standards and maintain a high level of customer satisfaction.What Winning Looks Like:Resolve daily cases/tasks through the CRM database and ensure each request is completed by the end of the day.Communicate with homeowners/residents through live chat, telephone, or email in a professional manner and ensure you are the only point of contact.Capture any homeowner/resident interaction through the CRM database.Identify and assess homeowners/residents needs to achieve satisfaction by utilizing knowledge articles to determine and provide accurate solutions.Identify and capitalize on ways to connect and WOW the homeowner/resident.Identify cases that require additional action by the Community Manager and re-assigning to the correct Manager.Create work orders for Maintenance Requests by routing them to the appropriate Community Manager for approval of job/vendor.Ensure each homeowner/resident is registered and familiar with their community portal. If not, guide them through the registration process and walk them through completing requests online.Follow all Communication Procedures, Guidelines, and Policies.Build sustainable relationships of trust, integrity, and respect in line with company values through open and interactive communication both internally and externally.Skills Needed To Win:Ability to assume a high level of accountability to execute and achieve results with strong attention to detailAbility to organize work and manage time wellAbility to develop and maintain positive relationships with peers and with homeowners/residentsExcellent Customer Service skills, including maintaining focus on the customer request/task in a fast-paced environmentAbility to write in a style that is both professional and polishedAbility to speak professionally and communicate with transparencyAbility to adapt to different software and to utilize technology quickly is requiredProficiency in Outlook and Word is requiredProficiency of Salesforce a plus but not requiredField Experience a plus but not requiredAbout Unity, Inc.: We are an HOA Management company founded in 1979 and rebranded to Unity in 2020, owned by Sal Silva.We have over 35 team members who are 100% dedicated to our mission and making a difference.We service the entire Central Valley and our headquarters in Fresno, CA.*And by the way, we are not stuffy or corporate around here. Here are some of the perks and benefits at Unity, Inc: *A 401(k) match of 4% after one year as a team member (you can still contribute in the first year)Health insurance on day 90One fully paid workweek to volunteer for your favorite charity or nonprofit.Generous PTO and paid sick time off.We prioritize work-life balance with health and wellness days along with remote work opportunities.Business casual dress and work environment.It is a calling, and we are on a mission to bring UNITY and FAITH to an entire industry. Join our quest! Apply now.Job Type: Full-timePay: $16.00 - $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayApplication Question(s):Tell us a little bit about yourself.What is your main objective during a customer interaction?What's important to you in the workplace?Education:High school or equivalent (Preferred)Work Location: One location

Keywords: Unity, Inc., Fresno , Admin Assistant - Customer Support, Administration, Clerical , Fresno, California

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