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Customer Service Admin - Part Time

Company: Oak Harbor Freight Lines
Location: Fresno
Posted on: September 18, 2020

Job Description:

Provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.Essential Duties and Responsibilities:* Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.* Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.* Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.* Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.* Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.* Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.* General Office DutiesExperience, Skills and Qualifications:* 1-2 years experience in a role requiring extensive customer interaction.* Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.* Excellent communication skills, both written and oral.* Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.* Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously* Demonstrated ability to organize multiple priorities and projects simultaneously.* H.S. diploma or GED/equivalent.(Oak Harbor Freight Lines is an Equal Opportunity Employer)

Keywords: Oak Harbor Freight Lines, Fresno , Customer Service Admin - Part Time, Administration, Clerical , Fresno, California

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