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Supervisor Administrative Services - Ophthalmology

Company: Kaiser Permanente
Location: Fresno
Posted on: February 16, 2020

Job Description:

Supervises and coordinates the daily operations of multiple work units in a multi-functional department. Provides leadership to and reviews the work of more than 10 employees performing a wide variety of multiple, routine to moderately complex administrative support activities.Essential Functions:

  • Supervises the day-to-day activities in accordance to ensure quality and/or quantity goals are met. Identifies, coordinates and implements projects and/or programs to improve the quality and costeffectiveness of operations.
  • Ensures projects are completed on schedule following established procedures and schedules. Estimates personnel needs and assigns work to meet completion dates.
  • Reviews department/unit/area performance. Develops operating and customer service procedures. Ensures compliance with department/organization policies/procedures. May perform, especially in staff or professional groups, ongoing operational tasks of organizational units.
  • Supervises, coordinates and provides leadership to and reviews the work of assigned staff. Provides training, coaching, and professional development. Interviews and recommends candidates for employment or termination. Conducts performance evaluations and salary reviews for assigned staff. Resolves grievances.
  • Assists manager with development of short and long-range departmental goals and objectives. Accountable for non-payroll budget expenses. Participates in the budget planning and preparation process of assigned work units to meet the fiscal goals for capital, payroll and non-payroll expenses. Provides support and advice to management.
  • Serves as a liaison between management, other departments, subordinates and/or members. Resolves problems and complaints from client departments, other managers and/or members. Conducts analyses and produces management reports.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.Secondary Functions:
    • Supervise staff in Ophthalmology, Optometry and Sleep Lab/PFT.
    • Supervise complex appointment coordination, monitor productivity and support complex equipment and procedure issues.
    • Provide assistance and service to members as needed, including oversight of quality in/outreach both in person and on the phone. Basic Qualifications:Experience
      • Minimum three (3) years of experience supervising a multi-disciplinary staff of non-exempt and entry level exempt employees.Education
        • Bachelor's degree in business administration OR four (4) years of experience in a directly related field.
        • High School Diploma or General Education Development (GED) required.License, Certification, Registration
          • N/AAdditional Requirements:
            • Proficient in a variety of software applications.
            • Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
            • Ability to adapt to shifting priorities; team player, tactful and diplomatic.
            • Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
            • Must be able to work in a Labor/Management Partnership environment.Preferred Qualifications:
              • Experience with procedures/policies/regulations in a specific functional area.
              • Experience conducting training programs.
              • Experience with budget management.
              • Bilingual, Spanish preferred.
              • Electronic medical record and computer based appointment and messaging experience preferred.Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.COMPANY: KAISERTITLE: Supervisor Administrative Services - OphthalmologyLOCATION: Fresno, CaliforniaREQNUMBER: 862031External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Keywords: Kaiser Permanente, Fresno , Supervisor Administrative Services - Ophthalmology, Administration, Clerical , Fresno, California

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