Case Advocate 12 Month Register
Company: Internal Revenue Service
Posted on: January 19, 2023
WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service EDCA
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
- The incumbent provides assistance to the taxpayer in technical
and procedural tax cases covering the full range of cases and
issues encountered in the TAS office while concentrating on those
with the most complicating or specialized factors. The Case
Advocate represents the office in advocating these cases involving
complications and specialized issues for the taxpayer with the IRS'
operating/functional divisions (OD/Fs) to resolve issues. Takes
corrective action within TAS statutory and delegated authorities,
including development of cases for purpose of recommending the
issuance of Taxpayer Assistance Orders.
- Confers with the taxpayer who has experienced a delay beyond
normal processing time, a significant hardship, or where systemic
issues have been identified and actions taken, clarifying the basis
of the complicating problem and citing applicable laws as
necessary. Educates taxpayers and/or their representatives
regarding tax obligations, responsibilities, rights, and options,
including possible adverse consequences of decisions. Fully advises
taxpayer of all rights and, as applicable, secures agreement of
taxpayer to final decision.
- Performs specialized research, analysis, and necessary
computations to make adjustments to taxpayers' accounts that have
specialized factors. Using highly developed institutional knowledge
of internal processes, solves vexing process and procedural
problems of cases. Per the TAS/IRS service level agreements,
recommends adjustments as appropriate and initiates credit
transfers, payment tracers, and computations to tax, penalty, and
interest. Prepares manual refunds, makes abatements, and prepares
and executes waivers to extend statutes within TAS statutory and
- Provides guidance to targeted audiences in seminars, speeches,
and workshops. Provides in-house training and assistance to
lower-level employees as necessary.
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S.
Citizenship. (Birth certificate showing birth in the U.S; Unexpired
U.S. Passport; Certificate of Citizenship or Naturalization; or
Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint
- Subject to a 1-year probationary period (unless already
- Have your salary sent to a financial institution of your choice
by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to
fill one or more vacancies. Additional jobs may be filled.
Federal experience is not required. The experience may have been
gained in the public sector, private sector or One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of
SPECIALIZED EXPERIENCE / EDUCATION: GS-05 You must have 3 years of
general experience, 1 year of which was experience at a level of
difficulty and responsibility equivalent to the GS-4 grade level in
the Federal service. General experience for this position includes:
experience that demonstrates the ability to analyze problems to
identify significant factors, gather pertinent data, and recognize
solutions; plan and organize work; communicate effectively orally
and in writing. Such experience may have been gained in government,
business or industry, investigative work, banking, law, accounting,
or other work appropriate to the position to be filled.
You may substitute education for general experience as follows:
Four (4) year course of study leading to a bachelor's degree.
SPECIALIZED EXPERIENCE / EDUCATION: GS-07 You must have one year of
specialized experience at a level of difficulty and responsibility
equivalent to the GS-05 grade level in the Federal service.
Specialized experience for this position includes: Experience
advising & assisting others in order to explain issues related to
meeting Federal tax obligations; Experience applying knowledge of
business practices, policies, procedures, basic accounting
principles, and Federal tax laws & regulations; Experience
interviewing individuals and reviewing tax and bookkeeping records
and returns; Experience analyzing systems using fact-finding
You may substitute education for specialized experience as follows:
One (1) full year of graduate education in a field of study such
as: accounting, finance, taxation, business administration or other
Superior Academic Achievement - A Bachelors degree, with one of the
following: A GPA of 3.0 or higher on a 4.0 scale for all completed
undergraduate courses or those completed in the last 2 years of
study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in
the major field of study or those courses in the major completed in
the last 2 years of study, or rank in the upper one third of the
class in the college, university, or major subdivision, or
membership in a national honor society recognized by the
Association of College Honor Societies.
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a
combination of experience and education. Options for qualifying
based on a combination will be identified in the online
For more information on qualifications please refer to .
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Click for Foreign Education Credentialing instructions.
38 Vacancies to be filled in the following locations:
1 Portsmouth, NH
1 Des Moines, IA
9 Kansas City, MO
1 Seattle, WA
5 Chicago, IL
1 Saint Paul, MN
1 Holtsville, NY
1 Charlotte, NC
1 Jackson, MS
1 Augusta, ME
5 Milwaukee, WI
1 Buffalo, NY
1 Springfield, NJ
1 Newark, DE
2 Baltimore, MD
1 Nashville, TN
2 Memphis, TN
1 Albany, NY
2 Columbia, SC
Additional Vacancies may be filled in the following locations
El Paso, TX
Laguna Niguel, CA
Las Vegas, V
Little Rock, AR
Los Angeles, A
New Orleans, LA
New York, NY
Oklahoma City, OK
Saint Louis, MO
San Diego, CA
San Jose, CA
Sioux Falls, SD
- This is a Bargaining unit position.
- Tour of Duty: Monday - Friday Start and stop times between
6:00am and 6:00pm.
- Obtain and use a government-issued charge card for
- Alternative work schedule, staggered work hours or telework may
- Relocation expenses - No
- This position is covered under a formal training plan and pay
retention may be offered where applicable by law and
- May be eligible for telework based on IRS policy. If you are in
a telework eligible position, you may be directed to temporarily
telework on a full-time basis due to COVID 19. Employees must be
within a 200-mile radius of their official assigned post-of-duty
(POD) while in a telework status. Once normal operations resume,
employees may be directed back to the office to perform the duties
of their position. Telework eligibility does not guarantee
telework; employees must meet and sustain IRS telework eligibility
requirements and supervisor's approval to participate in the IRS
Telework Program. As a reminder - If you are selected for a
position, you are responsible for reporting to your designated POD
(location) on the negotiated start date or as directed by
This is an open continuous announcement which will be used to fill
vacancies in the locations listed as they become available for the
next 12 months contingent upon funding and space requirements.
Applicants need to apply and/or update their applications by 11:59
pm ET at the close of the following cutoff dates to be considered:
Cutoff date(s): 3 weeks from open date. This announcement may be
amended to include additional cut-off dates within the 12-month
period if needed, not later than 10 days prior to the additional
cut-off date(s). Eligible applicants in the highest category who
apply by the initial cut-off date will be considered first. If
additional vacancies exist, applicants who applied after the
initial cutoff date who place in the highest category will be
considered next. Selections from this announcement may be made no
later than (NLT) 01/15/2024.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
The following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current
- Military Spouses (if applicable) - You MUST submit verification
of the marriage to the service member (i.e., a marriage license or
other legal documentation verifying marriage) AND:
- a copy of your spouse's active military orders; OR
- verification of your spouse's 100% service-connected disability
(e.g., VA Letter and/or DD-214); OR
- verification of the service member's death while on active duty
(DD-1300/Death Certificate). You are not eligible if you were not
married to the veteran at the time of death or have since
- High School Diploma (or equivalent) - If you are 16 or 17 years
of age, you MUST submit documentation of graduation from high
school (or equivalent); OR completion of a formal vocational
training program; OR statement from school authorities agreeing
with your decision to pursue employment rather than continuing your
Please note that if you do not provide all required information, as
specified in this announcement, your application will be determined
incomplete, and you will not be considered for this position (or
may not receive the special consideration for which you may be
How to Apply
The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on 09/27/2023 and/or
cut-off dates in this announcement. We are available to assist you
during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday -
Friday). If applying online poses a hardship, please contact us by
noon ET on 09/27/2023.
To preview the Application Questionnaire, please click the
- To begin the application process, click the "Apply Online"
- You will be re-directed to USA STAFFING to complete your
application process; answer the online questions and submit all
required documents. (To submit supporting documents, import
documents from USAJOBS to the appropriate document types. If the
document you need was not imported from USAJOBS, you may upload it
directly into this application. To protect your privacy, we suggest
you first remove your SSN).
- To complete, you must click the "Submit Application" button
prior to 11:59 PM (ET) on 09/27/2023.
To update your application, including supporting documentation, at
any time during the announcement open period, return to your
USAJOBS account (). There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account: . All of
your applications will appear on the Welcome page. The application
record in your USAJOBS account provides an Additional Application
Information page that provides information regarding the
documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit: .
Agency contact information
IRS Ogden/Fresno External
TAS - Taxpayer Advocate Service
1111 Constitution Ave NW
Washington, DC 20224
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
. We provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; contact us if you require
this for any part of the application and hiring process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you. You may check the status of
your application for this position at any time by logging onto the
USAJOBS "My Account" tab and clicking on "Application Status." For
a more detailed update of your application status, you may click on
"more information." Please notify us if your contact information
changes after the closing date of the announcement. If your email
mailbox is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: Internal Revenue Service, Fresno , Case Advocate 12 Month Register, Accounting, Auditing , Fresno, California
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